Delivery Information

As soon as you purchase any product, the delivery process begins! All deliveries will occur on weekdays during normal business hours (public holidays excluded).

Delivery timeframes may vary depending on the items you purchase:

  • 5-7 days for small items
  • 7-14 days for large orders
  • 7-14 days for a combination of small and large and items

Orders are usually dispatched by the 2nd business day after payment has cleared. The exact time frame will depend on factors such as the exact location of delivery and size of the order.

Who will deliver my order?

We make use of reliable, contracted third-party transporters with a national delivery network.

Will you deliver to my area?

We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that is not serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.

How much is the delivery fee?

To ensure the best value delivery fee, each product has a specific delivery fee which can be viewed in your Shopping Cart before checkout.

The delivery fee may vary according to your location, and a surcharge will be automatically added to your order if you reside outside the country’s main centres (Johannesburg, Pretoria, Durban, Cape Town, Port Elizabeth, East London, Nelspruit and George).

How can I track my order?

Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your order directly with the 3rd party courier or with our distribution office. This can be done telephonically or on the relevant websites.

What if I am not home when delivery occurs?

Our service providers will make a reasonable number of delivery arrangements with customers to ensure that delivery is completed. Should they be unable to deliver after two attempts, the goods will be returned to our warehouse. We advise customers to view the relevant Terms and Conditions for more information.

What if my order is damaged or lost in transit?

It is important that deliveries be checked for visible damage and that the number of packages delivered corresponds with the number indicated on the waybill. Please note that the number of items you have ordered may not correspond with the number of packages, as more than one item may be packed into a single package. Should there be any discrepancy or visible damage, this should be clearly indicated on the waybill and reported to us within 48 hours from receipt of order. Please view the relevant Terms and Conditions for more detailed information.